Shipping policy

At The Watchoria, we are committed to processing and delivering your orders safely and efficiently across India. Please review our Shipping Policy below.

1. Order Processing Time

·          All orders are generally processed within 1–2 business days after order confirmation.

·          Orders are not normally processed on Sundays or public holidays.

·          Order confirmation and shipping details may be shared via SMS or email.

·          The Watchoria may contact customers to confirm certain orders before dispatch.

·          We reserve the right to cancel orders if order confirmation cannot be completed.

2. Shipping Time

·          Standard delivery generally takes 3–7 business days, depending on your location.

·          Delivery to remote or rural areas may take additional time.

·          Delays may occur due to courier issues, weather conditions, public holidays, high order volumes, or other unforeseen circumstances.

·          Delivery timelines are estimates and are not guaranteed.

3. Shipping Charges

·          Applicable shipping charges, if any, will be calculated and displayed at checkout.

·          Free shipping may be offered during promotional campaigns or special offers.

·          Any applicable shipping charges will be clearly shown before you complete your order.

4. Cash on Delivery (COD)

·          Cash on Delivery (COD) may be available on selected orders and eligible pin codes across India.

·          COD orders may require confirmation through a phone call or message before dispatch.

·          Failure to confirm an order may result in cancellation.

·          Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability.

5. Order Tracking

·          Tracking details may be shared via SMS or email once your order has been shipped.

·          Customers can track their order using the tracking link provided by our delivery partner.

·          If you do not receive tracking details within 3 business days after order confirmation, please contact our customer support team.

6. Incorrect Address & Contact Details

Customers are responsible for providing accurate and complete shipping and contact information.

The Watchoria is not responsible for delays, failed deliveries, or returned shipments caused by:

·          Incorrect or incomplete address

·          Incorrect phone number

·          Missing house, apartment, or landmark details

·          Customer being unavailable to receive the order

·          Refusal to accept the shipment

Additional shipping or reshipping charges may apply if an order needs to be sent again due to incorrect or incomplete information.

7. Delivery Issues

If your package arrives damaged, opened, or appears to have been tampered with, please contact us as soon as possible after delivery.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide your order number along with clear photos or videos of the package and product.

8. Delayed or Failed Delivery

Although we work with delivery partners to provide timely delivery, delays may occur due to circumstances beyond our reasonable control.

If your order is significantly delayed or appears to be lost, please contact our customer support team so we can assist you.

9. Contact Information

For any shipping-related questions or assistance, please contact us:

The Watchoria

Phone: +91 85270 92904
Email: help@thecollectivewatch.in

Address:
Secunderabad Railway Station Road, Bhoiguda
Hyderabad, Telangana – 500003
India

Customer Support Hours:
Monday – Saturday, 10:00 AM – 7:00 PM (IST)
Sunday: Closed